Refund  Policy

At Sirius XMAN Tech Solutions LLC, we strive to provide reliable technology services and maintain transparent business practices. This Refund & Cancellation Policy explains the conditions under which payments, cancellations, and refund requests are handled for services purchased through our company.

1. General Refund Policy

Our services are provided based on individual client requirements, project scope, and agreed terms. Since many of our services involve dedicated time, technical resources, planning, and customized work, refunds are evaluated according to the nature and stage of the service.

All refund requests are subject to the applicable service agreement, payment terms, and the conditions outlined in this policy.

2. IT Project Management Services

For IT Project Management services, payments may cover project planning, consultation, resource allocation, coordination, and ongoing management activities.

• Payments for completed work and services already delivered are generally non-refundable.

• If a project is cancelled before work begins, a refund may be considered based on the agreed terms.

• If cancellation occurs after work has started, any refund will depend on the work completed and resources already committed.

• Any outstanding project deliverables or payments will be handled according to the applicable service agreement.

3. Cloud Services

Cloud Services may include cloud infrastructure setup, migration, deployment, storage management, configuration, and ongoing maintenance.

• Fees for completed setup, configuration, migration, or implementation work are generally non-refundable.

• Recurring service charges may be cancelled according to the applicable subscription or service agreement.

• Charges already incurred through third-party cloud providers or service platforms are generally non-refundable through our company.

• Any prepaid unused service amounts may be reviewed according to the agreed billing terms.

4. Cyber Security Services

Cyber Security services may involve security assessments, vulnerability reviews, system protection, monitoring, and customized security recommendations.

• Fees for completed security assessments, consultations, and other delivered services are generally non-refundable.

• Refund requests for services that have not yet commenced may be considered under the applicable agreement.

• Once specialized work or security assessments have started, refunds will depend on the work performed and resources committed.

• Any ongoing security service cancellation will follow the agreed service terms.

5. Cancellation Policy

Clients may request cancellation of a service by contacting our team through the official contact email.

• Cancellation requests must include relevant service or project details.

• Requests will be reviewed based on the current stage of work and applicable agreement.

• Services already completed or delivered cannot generally be cancelled for a refund.

• Recurring services must be cancelled according to their agreed billing and renewal terms.

• Any applicable cancellation charges will be communicated according to the service agreement.

6. Refund Request Process

To request a refund, please contact our team with the following information:

• Full name or registered business name.

• Email address associated with the service.

• Relevant invoice or transaction reference.

• Description of the service purchased.

• Reason for requesting a refund.

Our team will review the request and may contact you if additional information is required. Approved refunds will be processed through the original payment method whenever possible.

7. Refund Processing Time

Once a refund has been approved, processing will generally begin within 5–10 business days. The actual time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, or financial institution.

Any applicable processing fees or deductions will be handled according to the original payment terms and applicable laws.

8. Third-Party Services and Products

Some services may involve third-party platforms, software licenses, cloud providers, hosting services, or other external subscriptions.

Payments made directly to third-party providers are governed by their respective refund and cancellation policies. Sirius XMAN Tech Solutions LLC cannot guarantee refunds for charges imposed by independent providers.

9. Policy Exceptions

Refund requests involving billing errors, duplicate payments, service-related concerns, or other exceptional circumstances may be reviewed individually.

We aim to handle every request fairly and transparently while considering the agreed service scope, work completed, and applicable legal requirements.

Nothing in this policy limits any refund or cancellation rights that cannot legally be excluded under applicable law.

10. Changes to This Policy

Sirius XMAN Tech Solutions LLC reserves the right to update or modify this Refund & Cancellation Policy when necessary to reflect changes in our services, business practices, or applicable requirements.

Any updates will be published on this page along with the revised Last Updated date.

11. Contact Us

For questions regarding refunds, cancellations, or payment-related concerns, please contact us:

Sirius XMAN Tech Solutions LLC

Email: info@siriusxmantechsolutions.com